Customer Experience Technology Solutions
Customer Experience Management (CEM) Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer experience across all critical touchpoints – the most critical information in any company.
The Cincom Acquire™ Guided Selling & Product Configurator solution delivers application, product, pricing and process knowledge to the point of sale, ensuring the optimal fit between product offerings and customers’ needs.
Astadia takes businesses to the cloud, increasing ROI and lowering TCO. As Salesforce.com’s #1 partner, we have deep expertise in streamlining front office sales, marketing, and customer service.
Eloqua captures and tracks lead information, campaign response, and web activity— the information about your buyer that salespeople need to present a more relevant solution. Segmenting and personalizing your campaigns based on this data can significantly increase your marketing effectiveness.
Cincom Synchrony™ is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.
Tealeaf enables you to see your customers’ actual online experiences, analyze their motivations and ultimately, gain insight as to why abandonmentor other site actions occur.
